Knowledge Centre

How We Do Things Differently at MF Roofing

How We Do Things Differently at MF Roofing

Let’s be honest—hiring a roofer can feel overwhelming. The industry has its fair share of pushy salespeople, unreliable contractors, and confusing pricing. We get it. That’s why, at MF Roofing, we do things a little differently.

No high-pressure sales tactics. No surprise costs. Just honest advice and high-quality work tailored to your needs.

But what does that actually mean? Let’s break down our process and why we believe it works best for our customers.

1. No Cold Calls, No Door-Knocking – You’re in Control

Ever had a random contractor knock on your door, claiming they “noticed some damage” on your roof? Yeah, we don’t do that.

At MF Roofing, we don’t cold-call or knock on doors uninvited. We believe that the first step in any home improvement project should be your choice, not the result of a hard sell.

When you need roofing work done—whether it’s a quick repair, a full roof replacement, or just an inspection—you can reach out to us. We’ll walk you through your options and help you find the best solution.

2. Your Options: Quick Repair, Full Roof Survey, or Insurance Compliance Survey

Every roofing job is different. Some issues need urgent attention, while others might just require monitoring. That’s why we offer three main ways to get started:

Option 1: Quick Repair Estimate

If you have a small issue that needs fixing fast, we’ll ask you to send us a few photos of the area and access points. If we can assess the problem from these images, we’ll send over an estimate right away.

However, sometimes we need more information before giving a quote. Here’s why:

• The damage might be more extensive than it appears in photos.
• We might not be able to determine the exact type of tile or slate without an inspection.
• The issue could be part of a bigger underlying problem that requires a closer look.

If we can’t confidently quote from photos, we’ll explain why and arrange a quick visit.

Option 2: Full Roof Survey (Most Popular Choice)

For a detailed assessment of your roof, we offer a comprehensive roof survey. This is the best option if you:
✅ Are experiencing persistent roof issues.
✅ Want to check the overall condition of your roof.
✅ Need a professional report for insurance or planning purposes.

Here’s what happens during a survey:
🔹 A Team Lead or Supervisor will conduct a full visual inspection of your roof.
🔹 We use ladders or a drone to take high-quality images from all angles.
🔹 Where possible, we inspect the internal side of your roof for hidden issues.
🔹 You receive a PDF report with our findings and a clear estimate for any necessary work.

💰 Cost: £60 (£50 + VAT)

A small investment for peace of mind and a clear action plan.

Option 3: Full Insurance Compliance Survey

If you need a detailed roof inspection for insurance purposes, we offer a full Insurance Compliance Survey. This is a more in-depth assessment designed to meet insurance company requirements and ensure your property is fully protected.

🔹 A comprehensive inspection by a senior roofing specialist.
🔹 High-resolution images documenting any issues.
🔹 A full written report outlining the current condition, necessary repairs, and compliance with insurance standards.
🔹 Clear documentation to support insurance claims or verify your roof’s condition for policy renewals.

💰 Cost: £450 + VAT

If you need an insurance-approved inspection, this survey gives you everything required for compliance and claims.

3. The 5 Key Questions We Ask

To give you the best service possible, we ask a few important questions before arriving. These help us understand your situation and ensure we focus on the right things.

1. What seems to be the main issue with your roof?

Do you have a leak? Missing tiles? Or do you just want a routine check-up? If we know what to look for, we can investigate more efficiently.

2. How long have you been dealing with this issue?

Is this a new problem that needs urgent attention? Or has it been ongoing, only showing up in certain weather conditions? Understanding the timeline helps us diagnose the root cause.

3. Has anyone attempted to repair the problem before?

We’re not here to badmouth other contractors—we just need to know the repair history.
If multiple attempts have failed, it might mean:
✅ The wrong repair approach was used.
✅ The issue is more complex than it seems.
✅ A more long-term solution is needed.

4. What’s your ideal outcome?

Some customers want a quick fix, while others want a full roof replacement. Some just need peace of mind. Knowing your goals helps us recommend the right solution.

5. Do you have a budget in mind?

This isn’t a trick question—it’s about finding the best solution within your budget. Roofing repairs can range from a few hundred to several thousand pounds.

• If you only need minor repairs, we’ll tell you.
• If you need major work but have a limited budget, we’ll help you prioritize the most important fixes.

No unnecessary upselling—just honest advice.

4. Why We Do Things This Way

At MF Roofing, we believe in:

✅ No pressure, no pushy sales tactics. You reach out when you’re ready.
✅ Transparent pricing. No hidden fees or surprise costs.
✅ Skilled, experienced professionals. Our Team Leads and Supervisors handle inspections.
✅ Clear communication. You get a full report and estimate, not just a verbal quote.
✅ Tailored solutions. Whether it’s a quick fix or a long-term plan, we work within your needs and budget.

A roof is one of the most important parts of your home—it protects everything inside. So when you need repairs or inspections, you deserve reliable, professional, and honest service.

Ready to Get Started?

Whether you need a quick repair, a full roof survey, or a detailed insurance compliance report, we’re here to help.

📞 Call us: 01734 314 551
📧 Email us: [email protected]

Let’s find the right solution for your roof today!